Suze is a property manager at Complete Real Estate. She manages a large number of rental properties, including ex-council homes, for a unique group of landlords, many of whom have large investment portfolios. She excels at maintaining strong relationships with both her clients and their tenants, focusing on finding solutions that are win-win for both parties.

With clients often sophisticated investors with extensive portfolios, Suze ensures she stays up-to-date with current rental legislation. Her role involves keeping detailed records of maintenance activities across entire portfolios, tracking the progress and costs of repairs. By providing this information in spreadsheets, her clients always have a complete overview of their properties.

Suze thrives on the challenges of property management, relying on her calm demeanour, training, and experience to handle any situation that arises. While some days are more demanding than others, her natural problem-solving skills enable her to resolve issues quickly and efficiently.

Balancing the needs of both landlords and tenants is key to her role. Suze achieves this by maintaining solid relationships, staying calm and patient, and always identifying the best outcome for all parties.

As a landlord herself, Suze understands the importance of good communication between the managing agent, landlord, and tenant, ensuring everyone is kept informed about maintenance, inspections, and rental payments.