As a property manager at Complete Real Estate, I look after a large number of rental properties (including ex-council homes) for a unique group of landlords, many of whom have large investment portfolios. The best part of my job is maintaining a strong relationship with my clients and their tenants, and finding solutions to problems that are win-win for both parties.

Our clients are often sophisticated investors with large portfolios, so it is critical that I have up-to-date knowledge about the current rental legislation. My role also entails keeping a record of maintenance activities across entire portfolios, keeping track of the progress of repairs and their costs. Providing this information in spreadsheets, my clients have a complete overview at all times.

Challenges are part of the package when it comes to property management, but thanks to my cool head, training and experience, I am equipped to handle whatever comes my way. Some days can feel more pressured than others, but as a naturally calm person I use my problem solving skills so I can get any issue resolved quickly.

Balancing the needs and interests of both landlords and tenants is key, and I manage this by maintaining strong relationships with both parties, remaining calm and patient and always identifying the optimal outcome for all.

A landlord myself, I understand the importance of good communication between the managing agent, landlord and tenant; to ensure all parties kept up to date on any maintenance, inspections and rental payments.